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FAQs

Frequently Asked Questions

 

Q: How long does my order take to arrive?

A: Orders placed before 14:00 on a working day will be dispatched the same day and delivered on the following working day. Orders placed after 14:00 will be dispatched the following working day. Check out Delivery Information on our About page.

 

Q: Does the price shown include VAT?

 A: Yes the prices you see are inclusive of VAT, and are subject to the rate of VAT at the time of ordering. So your invoice will look slightly different as we take the VAT element of your purchase off of the item (on your invoice) and add it as a separate VAT item at the bottom of the invoice. The total will remain the same. So, for example if you see an item on our website priced at £24, your invoice will show the item as costing £20, but there will be a separate VAT element on your invoice showing £4  

  

Q: How much does carriage cost?

 A: We actually spend a lot of effort in sourcing the best value-for-money courier. We then calculate the cost of delivering the goods and pass that cost on to the customer. We do not make any profit on shipping charges.   

 

Q: Can goods be collected from your warehouse?

A: Yes, if you live close to our warehouse you can make a purchase and then arrange collection. At that point we will refund the delivery charge in full. Alternatively, you can email or call us and purchase over the phone, arrange a collection time, and we will not add a delivery charge to your order. 

 

Q: What if I break my item just after the Warranty expires?

 A: We put great emphasis into customer service. Our staff know the products, and we keep a full range of spares. Should you break your item after the Warranty has expired we will find the best and cheapest solution to effect a repair. That often means we send out spares at cost to our customers. If the spare cannot be easily fitted by the customer we arrange collection, repair and re-delivery of the goods, again at cost. Unlike many high street retailers we do not make profit from your goods breaking at some future point, we simply try to ensure that you get a lifetime of use out of your purchase and should the worst happen and something does go wrong, then it can be repaired at the lowest possible cost to you.