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Privacy Policy




This privacy policy, effective from 01/01/2018, sets out how Crossbow & Archery uses and protects information that you provide when using this website.

When using this website, you may be asked to provide certain information by which you can be identified. This information will be used strictly in accordance with this privacy statement.

Please check this page regularly to ensure that you are aware of, and happy with, any changes that Crossbow & Archery may make to the policy.


Information we collect

We will ask for your name and contact information, including email address. This is information that we need as a minimum to enable us to deliver your goods and contact you about your delivery. No other information is gathered.

We may ask for demographic information (such as postcode, preferences, and interests) and other information relevant to customer surveys or offers, but you will only receive these if you specifically ‘opt in’ to do so.


How we use this information

This information is necessary to allow us to deliver your goods correctly and securely.

If you ‘opt in’ to be added to an email or special offers email we may also use this information for the purpose of improving our products and services, and to customise the website according to customer preferences. From time to time, we may send you promotional emails about new products, special offers, or something else that we think you might find interesting or useful. Using the information that you have provided, we may contact you for market research purposes. However no information provided by you, in these circumstances, is used in any way as to be able to identify you as an individual. For example, customer preferences etc are anonymised and used as a group.


Security of information

Suitable procedures (physical, electronic, and managerial) have been put in place to safeguard the information that we collect online. We are committed to preventing unauthorised access or disclosure, and to ensuring that your information is secure.

Our payment gateways are carefully chosen so as to offer all of our customers the best security currently available. When you come to pay on our website, you are re-directed to a well known payment gateway provider who processes your payment. Our systems do not record, or even have access to any of the information you enter on these payment gateways. This is standard industry practice. Should you call us and pay by card over the phone, our staff process that payment live, into a card machine, and again none of your details are recorded or stored in any form.


How we use cookies

We use traffic log cookies in order to make improvements to our website and to tailor it to our customers’ needs. We use the information solely for the purpose of statistical analysis; the data is then removed from the system. Cookies do not give us access to your computer or to any information about you. The only information we will have about you is the information you choose to share with us.

You can modify your web browser and opt to decline cookies, although this action may prevent you from taking full advantage of the Crossbow & Archery website.


Links to other websites

Information you provide whilst visiting other websites is not our responsibility, as these sites are not governed by this privacy statement. When you use a link to leave the Crossbow & Archery website, you are advised to exercise caution by reading the privacy statement applicable to the website you are visiting.


Controlling your personal information

Unless we have your permission, or are required to do so by law, we will not distribute, sell, or lease your personal information to third parties.

We may send you promotional information about third parties that we think you may find interesting, if you tell us that you wish this to happen.

If you have previously agreed to your personal information being used by us for direct marketing purposes, and you change your mind, write to us or email us requesting that your information be deleted.

If you believe that any information we are holding about you is incorrect or incomplete, please contact us, and the issue will be promptly dealt with.

Under the Data Protection Act 1998/2003, you may request details of the personal information we hold about you. For a copy of this information, please write or email us with details. A small fee will be payable.